Terms of use

1. The agreement

These terms govern your use of Selleena AI, operated from Bangladesh. By creating an account, connecting a Facebook Page, or using the workspace, you accept them. If you are accepting on behalf of a business, you confirm you are allowed to bind that business.

Our privacy policy and data deletion page form part of this agreement.

2. Your account

• You must be at least 18 and able to enter a contract.
• Give us accurate details for the person responsible for the account, and keep them current.
• Keep your password and sign-in method private. You are responsible for what happens under your account; tell us promptly at support@selleena.com if you think someone else has access.
• You can create team members with roles and permissions. The account owner is responsible for what those members do.

3. Acceptable use

You may not use Selleena AI to:

• Send unsolicited bulk messages, or message people who asked you to stop;
• Break Meta’s platform terms, WhatsApp Business policy, or any law that applies to your shop — including consumer protection and data protection law;
• Sell or advertise goods or services that are illegal where you operate;
• Impersonate someone, deceive customers about whether they are talking to a person, or hide that replies are automated where the law requires disclosure;
• Probe, scan or attempt to bypass the security of the service, or access another shop’s data;
• Resell or provide the service to third parties as your own, unless we agreed that in writing;
• Upload malware, or content you do not have the rights to.

We may suspend an account that does any of the above, and we will tell you why unless the law or an active security incident prevents it.

4. Connected channels

Connecting a Page, Instagram account or WhatsApp number authorises us to read the messages sent to it and to reply on its behalf, using the permissions you grant. That authorisation lasts until you disconnect the channel, revoke the app in Meta’s settings, or remove our access. You confirm you administer the Page or number you connect.

Meta can change, restrict or withdraw its APIs at any time. We cannot promise that a channel stays available, only that we will tell you if something stops working and make a reasonable effort to fix it.

5. What the assistant produces

The assistant drafts replies from the catalogue and settings you give it. It is a drafting tool, not an oracle:

• Replies can be wrong, incomplete or out of date, especially when your catalogue is.
• You are responsible for what is sent in your shop’s name — prices, stock, delivery promises and legal claims. Check the settings, and use auto-reply only where you are willing to stand behind the result.
• When the assistant is unsure it is designed to hand the conversation to a person rather than guess, but it will not catch everything.
• Do not rely on the assistant for medical, legal, financial or safety-critical advice, and do not let it give such advice to customers.

6. Your data and your customers

You own your shop data, your catalogue and your customer conversations. You grant us a licence to store, process and transmit them only to run the service for you — including sending messages through Meta and, where configured, generating replies with an AI provider.

You are the controller of your customers’ data. You are responsible for having a lawful basis to message them, for honouring their requests, and for your own privacy notice. We help where we can: the data deletion page explains the routes we support. Our handling is described in the privacy policy.

Before closing an account, export anything you need. Deletion is intended to be irreversible.

7. Availability and changes

We aim to keep the service running and to fix faults promptly, but we do not promise uninterrupted availability. Maintenance, provider outages and security work can interrupt it. Features may change; if a change materially reduces what you rely on, we will give reasonable notice where we can.

8. Fees

This version of the service is provided without charge and takes no payments. If paid plans are introduced, prices, billing periods and cancellation terms will be shown before you are asked to pay, and nothing will be charged without your agreement.

9. Intellectual property

We keep all rights in the Selleena AI software, brand and documentation. You keep all rights in your content. Nothing in these terms transfers ownership; you receive a limited, non-exclusive, non-transferable right to use the service while the agreement lasts.

If you send us feedback, we may use it without obligation to you. Do not send us ideas you need to keep confidential.

10. Ending the agreement

• You can stop at any time: disconnect your channels, then ask us to close the account.
• We can suspend or end the agreement for a serious breach of these terms, for non-payment if paid plans exist, or if we are required to by law.
• On termination your access ends and your data is deleted as described in the retention section of the privacy policy.
• Clauses that by their nature survive — intellectual property, disclaimers, liability, governing law — continue to apply.

11. Disclaimer and liability

Except where the law does not allow it to be excluded, the service is provided “as is”. We exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that replies are accurate or that a message is delivered.

To the extent permitted by law, we are not liable for lost profits, lost sales, lost goodwill, or indirect or consequential loss; and our total liability arising out of the agreement is limited to the greater of the amount you paid us in the twelve months before the claim or BDT 25,000. Nothing here limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

12. Indemnity

You will indemnify us against claims from third parties — including your customers and Meta — arising from your content, the messages you send, the products you sell, or your breach of these terms or of applicable law. We will tell you promptly about any such claim and let you participate in the defence.

13. Governing law and disputes

These terms are governed by the laws of Bangladesh, and the courts there have exclusive jurisdiction, without regard to conflict-of-law rules. Before filing anything, write to support@selleena.com and give us 30 days to try to resolve it. If you are a consumer, this does not remove protections you have in your own country of residence.

14. General

• Entire agreement. These terms plus the privacy policy are the whole agreement about the service.
• Severability. If one clause is unenforceable, the rest stays in force.
• No waiver. Not enforcing a clause once does not waive it.
• Assignment. You may not transfer the agreement without our consent; we may transfer it as part of a merger or sale, and will tell you if we do.
• Changes. We may update these terms; material changes are announced by email and take effect no sooner than 14 days after notice. Continuing to use the service after that means you accept them.

15. Contact

Selleena AI, Bangladesh — support@selleena.com.